Privacy Policy

Karyana Express ("we", "our", "us") is committed to protecting your privacy. This policy explains what information we collect when you use our grocery-delivery app, how we use it, and the choices you have.

By creating an account or placing an order, you agree to the practices described here.

• Account details: your name, email address, and phone number.
• Delivery information: the addresses and map locations you save for delivery.
• Order activity: the products you browse, add to cart, and purchase.
• Device & usage data: basic app and device information used to keep the service reliable and secure.

• To process, deliver, and provide updates on your orders.
• To create and secure your account, including password resets sent by email.
• To personalise your experience and show relevant products and offers.
• To improve our app, prevent fraud, and provide customer support.

We do not sell your personal information. We only share what's necessary with delivery riders to fulfil your order, and with trusted service providers (such as hosting and email) that help us operate the app — all bound to keep your data confidential.

We may also disclose information where required by law.

Your password is stored using strong one-way hashing and is never visible to us. Connections to our servers are encrypted, and access to personal data is restricted to authorised personnel only.

If you grant location permission, we use it only to help you pin and confirm your delivery address. You can revoke this permission at any time in your device settings.

• Update your name, phone, and addresses anytime from your profile.
• Request deletion of your account and associated data by contacting us.
• Manage location and notification permissions from your device settings.

Karyana Express is not directed to children under 13, and we do not knowingly collect personal information from them.

We may update this policy from time to time. Significant changes will be reflected here with a new "last updated" date.